Customer Testimonials
I met Scot while scheduling appt and Austin while discussing work to be done on car. Both were professional courteous and attentive to my needs on my Corvette. Thanks guys fur everything
I got my first oil change and tire rotation (free).Staff was very friendly and efficient.I would recommend this place to anyone purchasing a vehicle.
This is the first time I've had my car serviced at the dealer. I was impressed. I was pleased with the customer service. Everybody was so nice and it was super fast and easy. I will go back for all of my service to Bob Pulte Chevrolet for sure!
This is the first time I have bought and serviced a car with Bob Pulte and they have exceeded my expectations. In a day when customer service does not seem to be as important as it was in the oast Bob Pulte has gone above and beyond to make sure my experience buying and servicing my new car has been very easy and pleasant. My first service on my car was fast and hassle free. I highly recommend buying and servicing your car with Bob Pulte
Took my truck in for an update, they got it done very fast. In and out with no problem! Also got an oil change while I was there. Very good service!! Would definitely recommend them for service!
Great service! The staff were friendly and courteous. I will continue to have my truck serviced here and would recommend others to do so as well!
I can always trust Bob Pulte’s service department to provide quality service to my vehicle at a fair price.
My service advisor, David was very prompt and courteous. I had my 2025 Trax in for its first oil change. They took it back right as schedule and my service was completed promptly. David reviewed the paperwork with me and was ready to answer any questions.
Purchased brand new Silverado 2500. Has transmission fluid leaking out from under the vehicle less than 45 days after purchase. Service dept “fixed” issue, now the vehicle is lurching.
They were very professional and had the service done very quickly. Highly recommend this dealership for any service needs done to your vehicle.
in and out quickly. could tell work was performed properly. dealership clean and customer waiting area was comfortable. very friendly dealership to do business with
We live in Maryville, MO and purchased our 2022 Silverado Trailboss in MO. As we traveled to Cincinnati for two big events, all the warning lights on the dash came on. A Chevy dealer along the drive was able to take a quick look and thought it was a wiring issue and reset the system. After arriving in Cincinnati all the warning lights appeared again.
This was just before the Memorial Day weekend. We called dealerships all around the Tristate area and Bob Pulte could get us in the quickest, the Tuesday after Memorial Day. They were able to diagnose the ... Read More DealerRater - Jul 2, 2024
THE SERVICE DEPARTMENT IS THE BEST DAVID IS MY SERVICE PERSON AND THAT IS THE REASON I BRING ALL MY CAR TO THIS DEALERSHIP. I WOULD NOT TAKE IT TO ANY OTHER PLACE
I have had my car in for radio 6 times. Forth time dealership kept car for 4 days over weekend. Wasn't fixed. Last two times they said phone was out of synch?? Sent me to Spectrum-they were no help because of liability!! In the end my 19 year old grand daughter fixed it in one minute. WOW I DON'T KNOW HOW TO COMMENT.
I took my Colorado in for it's first service and a recall notice. Easy, fast service and communication!
Scott in service was great! He went out of his way to make our service appointment hassle free. I highly recommend Bob Pulte dealership for buying a new vehicle and also for their service department. Top notch!
Service Department person was engaging and sincere in handling my first service/recall. He had a "genuine"smile throughout transaction!
Bob Pulte is our local Chevy dealership. We had our first oil change and tire rotation on the 2024 Silverado 2500. There was one vehicle ahead of us and the technician took amazing care of our vehicle. I would definitely recommend Bob Pulte to anyone.
Always expedient, polite , and professional. I have been coming here for several vehicles and will continue to shop there.
My experience was positive from the time I arrived for my appointment. I was welcomed at the door and information was given on what the procedure was for the service call. Trina was top shelve and the tech took great care to guide me. Trina clearly explained my options and detailed the actions that would take place. Dave called me and a part was necessary and the next day I was driving my Tahoe. Really impressed. The whole dealership was that way from when I bought it all the way to a service call. Thanks
Had an appointment for my first included service on my new 2023 Traverse. It was for an oil change, tire rotation and inspection. They were ready and took me right on time. It took much less time to complete the servicesthan expected. They gave me a copy of my inspection report so I would know the condition of my vehicle.
I've been going here for several years and have always had a good experience. Informative, helpful and friendly. Austin has been extremely helpful. I recently dealt with Jett, and she was friendly and helpful as well. So far, no complaints at all.
The staff are always friendly, helpful and informative with I have concerns about our vehicles
I left my car overnight and they kept it all day the next and when I picked it up, the update had not been done. They argued that it had been and it hasn’t and clearly shows on the screen that it hasn’t so they had me take it home without the work being done after me having to take a day off of work and the car still not getting done. Service insisted it had been done and the screen says the update was paused and not completed and doesn’t show in recent updates. They basically ... Read More DealerRater - Dec 14, 2023
I was very pleased with the service and communication that was part of the service department function. Well done, very informative.
We like our service staff here very much. We typically work with David, and have watched Austin rise in the ranks. They are always helpful, and easy to work with.
Austin, the service manager was very helpful. Both him and the parts department continue to help me with service on my truck.
Steve our salesman was great to work with. We had to take the vehicle into service for a faulty turn signal. My dealings with the service department was the same quality as our salesman! In the short time we have been dealing with the dealership we have never regretted turning into Bob Pulte’s dealership to purchase our vehicle!!
I arrived for 13:00 hrs appt - was done and out by 13:30 hrs
I have searched for a service team that cares about my car and is willing to keep costs down and problem-solve with me. I was so pleased with the work done and also working with my warranty. I felt like everyone cared and the customer service was outstanding. Thank you!
I have purchased two corvettes from Bob Pulte and they have done all the service over the years. The are always on top of all services needed, they explain in great detail what they are doing and they go out of their way to ensure you are comfortable during the waiting process. As long as they are in business, they will be servicing my car.
Timely and efficient. Easy to get the job completed in a manner respectful of my time and cost
The service on my truck was completed in a timely manner. Everyone was courteous and very helpful. I plan to have Bob Pulte perform service on my vehicles in the future.
Everything went just as planned. No unkept promises. No Miscommunications. No rudeness. Competence in all areas. The polar opposite of the Biden Administration! Well done Pulte Chevrolet
Our service experience has always been excellent at Bob Pulte Chevrolet. We have also bought all of our vehicles here!
I dropped my vehicle off and they told me how long it would take and they got it done sooner than expected
Our experience with Bob Pulte Chevrolet has been excellent. The salesman treated us with respect, friendly and professionally. We found the vehicle that suited our needs online and decided to buy from Pulte. We never felt pressured. We did appreciate the courtesy through the entire process of the deal. We look forward to future dealings with Bob Pulte Chevrolet.
Service manager handled the in-warranty service with care. Job was done on time. He even got the car and drove it back to where our other car was parked for us.
Bob Pulte Chevrolet has always been very pleasant to work with. They listen to my issues and always seem to go above and beyond.
I just started going to Bob Pulte Chevrolet for service and the service and service support team has been communicated the issues, status and outcomes completely including relaying messages between me and the tech in working to solve a mystery emission issue. In each service my expectations have been exceeded.
The appointment process was simple and they completed the repairs in a timely manner. The service adviser was professional and informative. Job well done by the entire service department.
I worked with Rob in the sales department who was very professional and helpful with finding the truck I was looking for and the deal that worked. Thanks Rob for your knowledge and professionalism!
David is always quick to help with anything I need done on my vehicle. He makes sure the process runs as smoothly as possible.
My service at Bob Pulte's has always been very good. They are friendly and do a great job. I wouldn't take my Corvette to just any dealership for work. If it's for oil change they check everything and make sure there are no other problems. The gentlemen that drove me home from the dealership was super friendly.
These guys are very knowledgeable, friendly, and professional. I appreciate that David and Arron in the front office, and Josh in the back, who actually worked on my car, treated me, a small blonde woman, with courtesy, and respect. There was still an issue after they fixed it. I have only had my 21' Tahoe a couple of weeks. Even though it is a previously owned vehicle, it is still under factory warranty, and I didn't puchase it from Bob Pulty. Josh came outside and sat in my car with me and showed me the steps I needed to take ... Read More DealerRater - Apr 19, 2023
I brought in my Certified Pre-Owned Chevy Tahoe which is still under a "bumper-to-bumper" warranty to fix or replace the front seats, as they have started to come apart. I have a hard copy of the warranty in hand that I received when I purchased the vehicle 1 week ago, stating that it is still completely covered. Bob Pulte's service department told me that they would take pictures of the seats to send to GMC and would get back to me within 24-48 hours with their response. After not hearing anything for 2 days, I reached out to them ... Read More DealerRater - Jan 11, 2023
I initially brought the Tahoe in for an air conditioning issue. I was given a list of items that needed to be taken care of in addition to the air conditioning. We decided to get the air conditioning fixed in addition to what was covered by our warranty. My husband and I also decided we would create a plan to fix the other items at another date as they were not critical.
We picked up the truck after we were informed that the air was fixed. It still felt warm but I was encouraged to give it time and that ... Read More DealerRater - Oct 5, 2022
DO NOT BUY from this dealership. Purchased cash $50,000 conline. Scratches inside back cab; not disclosed. Nail in tire not disclosed. Not willing to help . BEWARE
We drove almost 2 hours to look at a van that was not the upgraded model listed online after calling multiple times to verify everything was correct.
Austin and Blake always make it an informative and easy experience. Prices are fair (who doesnt wish something cost less). This is why My car, my wifes car and my daughters car go to Bob Pulte.
We have a 2017 Roadtrek motorhome on a Chevy 3500 Express Van chassis. We have visited Bob Pulte Chevy 3 times for service - twice for scheduled maintenance and once for warranty repair. Their service department is EXCELLENT. They are courteous, knowledgeable, timely and customer focused. This week we drove past a dozen dealerships in Cincinnati because we trust them to take good care of our “home” on wheels - and they always DO! May be a bit out of the way, but well worth the drive! These guys ROCK! Highly recommend!
Skeeter was great! Wasn’t pushy answered all my questions and helped me fined the price point and car I wanted. Go here if you like a good sales staff.
Went there to look at certain truck on a Saturday. They told me that it was in the process of being sold. So we started looking at other trucks. 15 min later they told me that the truck I originally wanted to look at was now for sale because the buyer had backed out. So that was great we were excited for that. We looked at and test drove the truck and I was extremely interested. I heard a little noise under the hood. They told me that it would get looked at first thing Monday morning since it was end ... Read More DealerRater - Sep 16, 2017
My battery died on my car. Austin and the service team were quick, efficient and affordable. Quality service with no hassles. What else can I ask for from a dealership?
Our buying experience was exceptional at Bob Pulte Chevrolet and ended up making us want to buy from them. Every contact we made was wonderful; especially our salesman, Zach Chandler; general manager, service manager, finance manager and Bob Pulte and his son Dan were all welcoming, courteous and helpful. But the bottom line was being able to seal the deal on a late model Corvette which they did...so I guess the advertising jingle they have used is right, "You'll love the Pulte price!" It's very easy to recommend visiting them for your next car purchase.
EXCELLENT JOB ON MY 2002 CHEV. 3500 BUCKET TRUCK. THANKS TO AUSTIN RAHMES, RANDY HURST AND TECHNICIAN BOB SMITH. THEY ALL TOOK CARE OF MY MULTIPLE PROBLEMS AND THEN SOME. GREAT GROUP!
I filled out the on line application for financing on 1/29/16. On 1/30/16 I called multiple times and NEVER recieved a call back. I was told Amanda was busy. Only 1 person works in finace?
Warm, friendly staff all around, the best I've been to. Service department (especially Randy and DeWayne, in my experience) are incredibly accommodating and efficient; Other places I've been, I felt marginalized or that they were doing my a favor by accepting my business. Not here - Pulte Chevrolet is very professional and personable, performs timely thorough work, and I never feel pressured for "extras", nor do I feel I have to wait an unreasonable length. Dick Brooks sold me my 2013 Equinox, and I couldn't be happier, it was the smoothest new car transaction I've ... Read More DealerRater - Sep 30, 2015
I called in yesterday, after service hours and although he could've let the call go to voicemail, Mr. Couch took my call and helped me set up an oil change. I have an extremely busy schedule, and he made sure that I was taken care of as soon as possible. Thank you.
My experience in purchasing a used 2013 Chevy Silverado from Bob Pulte Chevrolet was exceptional. Cory Hamilton, sales associate, was a pleasure to work with both during and after the purchase. I discussed the Silverado with Cory by phone and drove 250 miles to purchase the Silverado. Everything he told me about the Silverado was true and accurate. After arriving home with the Silverado, I discovered the owner manual missing. I called Cory and he had an owner manual delivered to me. I consider Bob Pulte Chevrolet a dealership I would recommend.
Very good working relationship with this dealership many times and will do it many more times. I have sent many people here because even with service department they are very good at what they do and are very good at it. Always a decent trade in value.
Clean organized dealership with a friendly and knowledgeable staff. No pressure sales staff and willing to make my buying experience a good one. I would recommend these folks to all I know.
Dewayne France went above and beyond what I would consider great service. His positive cheerful attitude is what makes a WINNING relationship with customers. Thx!!!!
Skeeter was very knowledgeable and patient. He asked me to define the vehicle that I was looking for and then within minutes he showed me the car I described. He took my wife and I for a ride to confirm our decision and then we discussed price without any pressure and arrived at a mutually agreeable number ( the Pulte price). I don't believe that purchasing a car could be any more pleasant than what we experienced with Skeeter!
I was treated with courtesy, respect, and above all - honesty. Overall a very pleasant experience. Job well done and in less time than anticipated. I'll be back.
I been to Bob Pulte quite few time with my car. And I always got outstanding customer service ! Everyone was professional and friendly to me! and DeWayne France is outstanding , Thank you Dewayne
Bob Pulte Chevrolet is the best in the Cincinnati area. Service dept. is exceptional. Will definitely be back when is time for that trade in.
I have gone to Bob Pulte Chevrolet service department since I purchased my cobalt there in 2005. My family and I have purchased three cars from the dealership. We are normally very satisfied with the employees and work of Bob Pulte Chevrolet and have been for years. However, I am very disappointed with the customer service I have recently received. I received a recall notice regarding my cobalt's ignition switch. I ordered the parts as soon as I received the recall notice. It has been over a month since the parts were ordered, and I am continuing to get several ... Read More DealerRater - Jun 23, 2014
Outstanding service. Rental car process was very quick when I dropped my car off for some warranty work. Everyone was professional and friendly; as funny as that may sound, it was actually a nice experience stopping into the dealership . I have two other Chevrolet dealerships miles closer to my house but I don't mind the extra drive to Pulte Chevrolet.
Overall good, friendly service. This was my first time at Pulte for service and I got a favorable first impression. I was pleasantly surprised by the free loaner, but my wife would have appreciated that I knew about the loaner earlier which would have saved her a little driving. The check in was fast, and the costs were under what they estimated. The service took a little extra time due to the seat belt recall, which was finished a couple hours after the estimated time (3 pm), but by the promised time (5 pm). The only area of improvement from this experience ... Read More DealerRater - Jun 3, 2014
I have had my vehicle for a few weeks and has to return it because it was pulling to the left. I thought the alignment needed checked but it turns out there was a defective tire. Thank goodness you service caught it because we were leaving the next day for a 600+ mile trip.
Unfortunately, my brand new 2014 Chevy Cruze that I purchased at the end of February was part of the recall and had to have the axle replaced. I took it to Bob Pulte to be checked and was informed that my new baby had to have the axle replaced so I was not able to drive the car due to safety concerns. During the 7 weeks that it was waiting for the part to come in I spoke with Randy Hurst on several occasions to try to find out when I might be getting my car back and he was always very ... Read More DealerRater - May 31, 2014
They made buying a new car a very easy process. They also made my trade in easy and not difficult. I would definitely buy from them again.
I am very please with the service I received at Bob Pulte Chevrolet. I received a telephone call from Jim Couch regarding the recall on my 2014 Chevrolet Malibu last week. I was scheduled for service on Saturday, May 17th. DeWayne France took care of everything, and was very friendly and professional. I am so happy that I took my friend's recommendation to lease my vehicle at Bob Pulte...just like she said, the service was excellent! I would (and have) highly recommend Bob Pulte Chevrolet!
I was called on May 14, 2014 by Jim Couch of Bob Pulte Chevrolet advising me to bring my 2014 Malibu in for recall fix. He said the recall was a computer enancement concrening the power braking system on the automobile.
All went well with new tire installation and associated work. Treated very nicely and pleased with all people that were associated with the maintenance done.
I visited Bob Pulte Chevrolet after scoping out an '08 Mazda CX-7 on their website. I was greeted immediately after arriving, and was checking out the car within 10 minutes. The staff was incredibly friendly but not pushy at all- a rarity among salesmen, in my experience! Skeeter Shaw helped me check out the Mazda and answered all of my questions with much-appreciated honestly and good advice. He was a true pleasure to work with! I took the car for a test drive and, after inspecting it to my satisfaction, decided to put an offer down on the spot. Skeeter was wonderful ... Read More DealerRater - Apr 29, 2014
warrenty work problem was fixed the work was don in a timely manner service person was friendly and listened to my problem will return for any future needs
I cannot begin to express how happy we are with the service we received when purchasing our new-to-us Ford Flex from Skeeter Shaw at Bob Pulte Chevrolet. There is honestly not one aspect of the experience that I would have changed. To start, Skeeter was extremely likeable - which is refreshing in a car salesman. He was the perfect combination of interested and knowledgable while being forthright and honest. There was no pressure or bs - he was laid back but still engaged. Skeeter was professional, but funny, and extremely pleasant to work with. We have bought more cars than ... Read More DealerRater - Apr 8, 2014
He was very helpful and super nice. My car was serviced quickly! I will refer people and I will return for additional services very soon.
My check engine light came on, I called right a way; I had an appointment within 2 days and it was all taken care of..
As always it was a great experience bringing my truck in for service. Dewayne greeted me cheerfully and got me taken care of right away. Everyone is always friendly from the service techs to the cashiers. Jim, the sales guy, always comes over to see how things are going and Mr. Pulte being around makes me feel like everyone cares all the way to the top. Thanks again.
The overall professionalizim and kindness displayed by this gentleman was the best ever. I will be forever a customer with that type of Excellent customer service. Thank u!
The service people are xxxxxxxx. They talk to you like your stupid and when your there for a warranty issue they act like theyre doing you a favor get if it covered by your warranty.
"Why" / After spending $800.00 Plus on services work; I think you could wash the coustomer car! The car dealer next to you wash their coustomers cars.
I always get good service here and they never make me feel like I'm in the dark. I'm a DIY guy so that says a lot.
Bob Pulte has a great and friendly team of workers. The service they provide is excellent. And the turn around on getting your vehicle back is quick. I wouldn't take my car anywhere else.
They got me in right away and I was able to get back to work in a short time.They gave great service. I won't fill any more of these surveys though since it takes too much time to complete as it has too many "required" items.
I stopped in unannounced on a very busy afternoon due to a service light that had appeared on my vehicle. Jim was able to work me in quickly to diagnose the issue. He ordered the part for me and followed up quickly to schedule my repair once the part arrived. My appointment began at the scheduled time and my car was ready before the estimated wait time. Jim is extremely professional and very caring!
I called thursday afternoon ,got in on friday @330 to get my breaks checked and was able to get my repair done too. The service guy was very nice, helpful, honest and got it done in timely manner. Plus i love the point system to help save me money ! This is like my 3rd or forth time at Bob Pulte and i will continue to use them! I just wish location was closer to middletown ! Everything else was 5star ratings. Plus free coffee to keep you awake ! Im very ,very happy with Bob Pulte !
Excellent service. Staff was very helpful and efficient. Service was done same day and communicated with me through it all. Great customer service was provided.
I have been a Bob Pulte customer for a long time. I have bought 3 cars from this agency after extensive shopping each time due to their professionalism, pricing, and service. The Service Department is exceptional. Something that is so important is that not only do they do good work in a timely fashion, they are trustworthy. Today, few people have the knowledge and equipment to do more than the most basic maintenance and repair work on these modern vehicles. A customer is then highly dependent upon the integrity, honesty, and skills of their service provider. The Pulte agency really scores ... Read More DealerRater - Feb 13, 2014
We have been dealing with Bob Pulte Chevrolet now for approximately three years and the experience has been so satisfying. I have told people I come in contact with in Hamilton, OH, along with some of the employees at Bob Pulte Chevrolet that they should be used as the training ground for all GM dealers. Their interaction with customers is the best I have ever seen in my 40 years of purchasing or leasing vehicles. All employees, whether in sales or service, use the same personal skills when dealing with anyone. This type of friendliness and interaction with customers comes from ... Read More DealerRater - Feb 7, 2014
The service department treated me great. I told them what was wrong with my truck and they informed me of what exactly they were going to do to fix it. Truck was worked on and fixed in a timely manner as well.
I brought my Equinox in at 0830 and it was done at 1000. The repair was covered under warranty and I was given a loaner car to drive. I have had my car repaired here many times, and I have always received great customer service.
Jim is always a great help. He is very courteous, explains everything well and he takes the time for you. I would recommend anyone to buy or have their care services at this dealer. I know I won't use any other dealer in the future. You all ROCK!
The car I came to see was in very good condition, just as advertised. Branden was kind to get the car ready and warm for me, and let me check it out thoroughly. The price was pretty good, and the transaction was painless.
My 21 year old son and I had been to other dealerships that morning and I was not impressed with our treatment. I was disgusted and ready to give up by the time we arrived and I had no expectation that this would be a good experience. Surprise! John Demers greeted us pleasantly, not like the vultures at the other places we'd been. It was a very nice transaction and I left satisfied and my son left thrilled with his "new" car.
I gave these ratings based on the road test of the vehicle which was satisfactory. I have had multiple successful interactions with this dealer service center.
The service on my car has met or exceeded expectations as has been the case with all of my prior service experiences at this dealership.